Frequently Asked Questions
Everything you need to know about our luxury linens and home essentials.
What materials are used in Jacaranda Living products?
We specialize in high-quality natural fibers, primarily using 100% cotton and fine linens to ensure breathability, durability, and a soft, luxurious feel for all our bedding and sleepwear.
How should I care for my embroidered linens?
To preserve the intricate embroidery, we recommend machine washing on a gentle cycle with mild detergent and air drying or tumble drying on low heat. Always iron on the reverse side while slightly damp for best results.
When can I expect my order to arrive?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location but generally range from 3 to 7 business days within the continental United States.
What is your return policy?
We accept returns of unwashed, unused items in their original packaging within 30 days of purchase. Please note that personalized or monogrammed items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship our luxury home goods worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
Can I request custom monogramming for gifts?
Absolutely. Many of our robes, towels, and linens offer custom monogramming options. You can select your preferred font and thread color directly on the product page before adding the item to your cart.