Returns & Exchanges
At Jacaranda Living, we want you to be completely satisfied with your purchase. If you are not happy with your home linens or sleepwear, you may return or exchange eligible items within 30 days of receipt.
Initiate Your Request
Contact our customer service team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Ensure items are in their original, unwashed, and unused condition with all tags attached, then securely pack them in the original shipping container.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our warehouse facility.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing